Holiday FAQ
Real talk: Please rest assured knowing that our small (but mighty!) team of 7 are working as quickly/safely as possible to fulfill all of your orders. We'll do everything we can on our end to try to get your jungalicious gifts & goodies to you in time for the holidays. However, due to the lasting effects of the pandemic & supply chain, there may be events outside of our control that could cause delay. We sincerely appreciate your understanding and support!
Frequently asked questions:
All in-stock items should be ordered by 12/4. Shop now!
**Orders placed after the specified dates above cannot be guaranteed for 12/25 arrival.
We would recommend placing your order as soon as possible to ensure your goodies are delivered to you and your homies in plenty of time!
Yes, we do! We offer extended holiday returns until 1/31 for orders placed between 11/1-12/20. Any items purchased after this period will qualify for our standard 30-day return timeframe. Any qualifying returns (non-final sale items) will be issued as a store credit or refunded back to the original form of payment!
**Store credit does not include original shipping charges and return shipping costs are the customer's responsibility.
Because we work with many different partners that are shipping from various locations, items may be sent in separate shipments.
We totally wish we could do that for you, but at the moment, we are unable to offer expedited shipping with our carriers. It's something we definitely hope to offer in the future, though!
No worries, we got you! We offer a great selection of fun e-gift cards (here). As soon as you have purchased the e-gift card, it’s immediately sent to your email address and is ready to be forwarded or printed for your lucky recipient!
We can assure you that no pricing information will be included on the packing slip! We are unable to offer personalized notes or gift-wrapped packages at this time.
We do our best to fulfill all orders as quickly as possible and sometimes we are unable to cancel your order if it’s already in the process of being fulfilled. Please email us at support@jungalow.com to request your cancelation and we’ll let you know if we’re able to cancel it for you.